Refund policy
Return Policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn, unused, and in its original packaging
- With all original tags attached
- Accompanied by your receipt or proof of purchase
Please note: For hygiene reasons, personal care and wellness items cannot be returned once opened or used.
How to Start a Return
To initiate a return, please contact us first at support@revoriafit.com with your order number and reason for return. We will review your request and provide you with return instructions on a case-by-case basis.
⚠️ Items sent back without prior authorization will not be accepted.
Damages & Issues
Please inspect your order upon reception. If your item is defective, damaged, or incorrect, contact us immediately at support@revoriafit.com so we can make it right.
Non-Returnable Items
We do not accept returns on:
- Opened personal care or hygiene items
- Sale items or gift cards
- Custom or personalized products
Exchanges
The fastest way to get what you want is to return your original item and place a new order once your return is accepted.
European Union — 14-Day Cooling Off Period
If your order is shipped within the European Union, you have the right to cancel or return it within 14 days for any reason, provided the item is unused, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to post the refund.
If more than 15 business days have passed since your return was approved, contact us at support@revoriafit.com.